Privacy policy
Rainbow Hearts Counselling
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you engage with our therapy services.
1. Information We Collect: - Personal information including name, contact details, and relevant medical history. - Session notes and records from therapy sessions.
2. Use of Information: - To provide therapeutic services and maintain records of your progress. - For communication purposes regarding appointment scheduling and any updates related to your therapy services.
3. Information Sharing: - We do not disclose your personal information to any third parties without your explicit consent, except where required by law. - Exceptions may include situations where there is a risk of harm to yourself or others, or in compliance with legal obligations.
4. Data Security: - We maintain appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. - We store your information for as long as necessary to provide you with our services and as required by law and according to insurance requirements as set out by Holistic Insurance.
5. Your Rights: - You have the right to access, update, or request the deletion of your personal information, subject to legal and ethical obligations. You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.
6. Consent: - By engaging in therapy services, you consent to the collection and use of your personal information as described in this policy.
7. Minors: - Our therapy services are intended for individuals above the age of 18. For minors, we require the consent and involvement of their legal guardians.
8. Complaints: - If you have any concerns about my use of your personal information, you can make a complaint to me at rainbowheartscounselling@gmail.com. You can also complain to the ICO if you are unhappy with how I have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Chesire, SK9 5AF
Helpline Number: 0303 123 1113
9. Changes to the Privacy Policy: - We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting of the updated policy on our website. We value your privacy and are committed to maintaining the confidentiality of your information. If you have any questions or concerns regarding the handling of your data, please reach out to us at the provided contact information.